When you place an order online with us, you will receive an email confirming your order and giving details of the items you have purchased. This automatic confirmation email does not necessarily mean we will be able to fulfil your order. We retain the right to withdraw products from sale at any time and to refund in full any payment made.
Most deliveries will require a signature, so please make sure that there will be someone available at the delivery address to accept and sign for your parcel. If you would like your parcel to be delivered to a work address, please enter it in the delivery address form when you place your order. Our courier will make one delivery attempt only, after which your parcel will be held at the local depot for collection.
Please ensure that you provide a correct and complete delivery address. If a parcel is returned to us undelivered due to an incomplete or incorrect address, we will not be able to re-send it. In those circumstances, we will refund your original payment minus your delivery charge. If a parcel is lost as a result of an incomplete or incorrect address, we are unable to re-send it or refund the payment. We are not liable for delays or losses caused by the provision of incorrect or incomplete addresses.
Further information about our delivery charges and policy can be found here.
We accept the following credit/debit card payments: VISA credit, Mastercard, Electron, Maestro/Switch, Visa Debit and Solo.
We accept payment in UK British pounds only.
To cancel your order please contact us quoting your order number.
If your order has been despatched or delivered when you decide to cancel your order, please read the returns information below.
We try and ensure that all our stock reaches you in good condition and working order. However, if part of your order is faulty, damaged or not what you ordered, we will replace it free of charge if you return the item to us within 20 days of receipt.
For help with items later than 20 days after your initial purchase please email us for more information.
This does not affect your Statutory Rights.
If you aren't happy with an item when you receive it or if you change your mind please return it to us within 10 days of receipt, with the delivery note. We expect items returned to us to be in good condition and in an unused state complete with packaging and all components. In particular this means that you will:
We will then refund you the price you paid for that product (excluding postage and packing). We are unable to refund return postage costs.
Certain products and services are excluded from this returns policy, including food, perishable items, personalised products and items of a personal nature. These items cannot be returned for a refund unless faulty.
This does not affect your Statutory Rights.
Step 1: Please complete a Returns Request Form
Step 2: We will email you with a Returns Number and information on how to return your item.
Please Note: We are unable to process items returned to us without a Returns Number.
With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.
So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.
Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don’t forget to have your postcode ready to use in the ‘recycling facilities’ locator.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the ‘crossed out wheeled bin’ symbol. To ensure your waste electronics don’t contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.
In order to partially meet our obligations as a distributor as defined in the UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289 - 11 December 2006) (referred to hereafter as “the WEEE Regulations”), we have opted to become a full member of the Distributor Take back Scheme (DTS). Membership of the DTS is defined in regulation 35 of the WEEE Regulations and delivers exemption from the requirements of regulation 31 (to “ensure that WEEE from private households can be returned to him free of charge and on a one-to-one basis”) and regulation 34(1) (maintenance of records).
As a member of the DTS, we have made a financial contribution toward the development of the network of Designated Collection Facilities (DCFs) instead of offering instore take back of WEEE. This financial contribution is described in paragraphs 83 to 88 of the UK WEEE guidance, and has been used to improve the WEEE collection facilities located at Local Authority Civic Amenity sites.
In addition, through our support of the national recycling website, recycle-more.co.uk, we will also meet our obligations under regulation 33 to make information available to users of EEE in private households on -
a) the requirement on each Member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal;
b) the collection and take back systems available to them;
c) their role in contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations;
d) the potential effects on the environment and human health as a result of the presence of hazardous substances in EEE; and
e) the meaning of the crossed out wheeled bin symbol.